墨市女子成功预订未推出航班 多花冤枉钱投诉航空公司(图文)

The Age 1月8日报道，一名墨尔本女子在订下了一班已不存在的航班后，直到代替航班起飞1小时后才被告知，而涉及其中的Tiger Airways航空公司还拒绝全额退款。

Rebecca Thorpe说，她当时预订了Tiger Airways周一早上8点30（AEDT）的航班，准备从霍巴特飞往墨尔本，她还特地7点就感到机场以确保不会错过航班。

但当她看到Tiger Airways的柜台没有开时，她开始觉得不对劲。

“我翻查了航班排班表，但我的那班却不在里面。”

“然后我向Jetstar的员工询问，他们说Tiger从来没有一班飞机是在早上8点半出发的。根本不存在这个航班。”

之后Tiger公司提出要向Thorpe女士收取了87澳元购返程机票，而急着回墨尔本工作的Thorpe女士只得同意。

当下午5点30分抵达墨尔本后，Thorpe女士收到Tiger公司的手机短信通知，说是行程有“重要更改”，还建议她查收电子邮件。

原来Tiger公司在周五晚间曾发邮件通知Thorpe女士，她之前预订的航班被更改到周一下午4点30分，而此时已是那边更改航班起飞1小时以后了。

“我在塔斯马尼亚乡村的时候无法上网，但是Tiger公司理应电话通知或及时发短信给我。”

航空公司之后又表示愿意退回87元中的24元，而她原本订得的航班只是未来几个月中将要推出的新业务，这显然是航空公司的电脑出了问题。

Thorpe女士将此事向维州消费者协会投诉，并计划向Tiger公司讨回所有的损失。

Tiger Airways公司公关部负责人Matt Hobbs表示，退还的24澳元是全部的返程机票的费用，将不会再提供任何其他退款。

“很遗憾，航班更改的消息在她抵达目的地墨尔本后才收到。”

原帖由 花少 于 2009-1-13 12:56 发表
塔斯马尼亚乡村.....

塔斯马尼亚乡村```

塔斯马尼亚乡村.....

还是人性化管理太少.

原帖由 leilei 于 2009-1-9 09:24 发表
非常不喜欢TIGER AIRWAY

哈哈。。。mark也是木有赶上tiger航班的人之一。。。提前45分钟check in

好像不喜欢tiger的人还挺多的嘛

非常不喜欢TIGER AIRWAY

真不幸

::xt20:: ::xt20:: ::xt20::
很有学习价值....额...就是比较懒的看英文....
哎,,,想想以后要一直看英语了....
心里发毛.........

http://www.theage.com.au/travel/ ... -20090108-7ca1.html

Tiger refuses full refund to woman booked on non-existent flight
January 8, 2009 - 10:07AM
A Melbourne woman who was booked on a non-existent flight from Hobart, then was not told of her replacement flight until an hour after it departed, has been denied a full refund by Tiger Airways.

Rebecca Thorpe says she booked a seat on an 8.30am (AEDT) Tiger Airways flight from Hobart to Melbourne on Monday, December 15, and arrived at 7am to ensure she did not miss it.

She became concerned when the Tiger Airways booking desk at Hobart Airport did not open.

"I checked the schedule and the flight didn't exist," Ms Thorpe said.

"Then I spoke to staff at Jetstar and they said Tiger never had an 8.30 flight from Hobart. It didn't exist."

Tiger charged Ms Thorpe $87 for the return flight. Anxious to return to work in Melbourne and with no way to contact Tiger before 9am, Ms Thorpe said she was forced to catch a $100 one-way Jetstar flight home.

Then, back in Melbourne about 5.30pm, Ms Thorpe received a text message on her mobile phone from Tiger, advising of "important changes" to her itinerary and advising her to check her e-mail.

Tiger had e-mailed on Friday evening, to notify her she had been re-booked on a 4.30pm - an hour before she got the text message.

"I didn't have any internet access while I was away in rural Tasmania but Tiger could have phoned me or sent me a text," she said.

The airline has offered Ms Thorpe a refund of $24 on her $87 fare.

The non-existent flight, an apparent computer glitch, may be related to a service Tiger will introduce in coming months, she was told.

Ms Thorpe took the case to Consumer Affairs Victoria and now plans to pursue Tiger for all costs through the Victorian Civil and Administrative Tribunal.

Tiger Airways head of communications Matt Hobbs said the $24 refund was the full cost of the return leg of the trip, and no refund would be provided for her airline flight or the Jetstar fare.

Mr Hobbs said he would investigate why Ms Thorpe received such late advice about the changed itinerary.

"It would have been very frustrating to find out after the fact that the flight time had changed after she arrived back in Melbourne, Mr Hobbs said.

AAP